No safety net
Every deploy is a guess. Automated and manual QA catch the obvious class of bugs before customers do.
Service
QA, Maintenance & Support
After launch, we keep your product healthy with testing, monitoring, security patches, and responsive support so performance stays predictable.
Talk about this serviceHow we approach it
Launch is when the real product starts. Traffic, browser quirks, dependency CVEs, and “can we just add this?” requests all land on a system that was supposed to be finished. We stay on as the team that tests, patches, and answers when something breaks.
That can be a monthly maintenance retainer, a QA surge before a campaign, or a support rota with agreed response times. The point is that production has an owner.
Who this is for
- Teams who shipped and now have no one watching logs
- Companies that need regression testing before every release
- Products on frameworks that need regular security updates
- Businesses that want a named engineer instead of a ticket void
Problems we take on
Typical starting points — not a menu you have to pick from. Most engagements mix two or three of these.
Update debt
Libraries six major versions behind. We schedule upgrades instead of waiting for an emergency.
Weekend silence
When production pages, someone has to pick up. We agree hours, severity, and who gets woken.
How an engagement runs
Baseline
What is production, what is critical, and what “down” means for your business.
Instrument
Health checks, error tracking, and a first-line runbook so we are not starting from zero at 2 a.m.
Cadence
Weekly or monthly: patches, test runs, and a short report of what changed and what is next.
Respond
Incidents follow the SLA. We fix, write down why, and add a test when it should never happen twice.
What you walk away with
- Test plan covering critical user journeys
- Automated checks in CI where they earn their keep
- Monitoring, uptime, and error-budget style alerts
- Patch and dependency cadence
- Ticket triage with SLAs you actually read
- A living backlog of small improvements, not only firefighting
Tools we use
We pick for the job and for the team who will own it later — not a default stack for every client.
Playwright / Cypressmanual QASentryuptime monitoringCI pipelinesdependency scanning
- ▸Manual and automated QA coverage
- ▸Security updates and bug fixes
- ▸Performance monitoring and SLAs
- ▸Continuous improvement backlog
Questions we hear first
Is this 24/7?
It can be, if we agree coverage and severity. Many clients start with business-hours response plus emergency contact for outages.
Do you only support software you built?
We prefer systems we know, but we can take over a documented codebase after an onboarding audit.
How is this billed?
Usually a monthly retainer sized to hours and on-call. Short QA sprints before a launch are a fixed package.
Want this scoped for your team?
Send a short brief. We will come back with questions, a suggested shape of work, and whether we are the right fit.